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Naslov: Consumer reactions to chatbot versus human service: An investigation in the role of outcome valence and perceived empathy
Vir:

Journal of Retailing and Consumer Services [0969-6989] Markovitch, Dmitri l. 2024, letn. 79, str. 103847

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  Dostopnost: Oddaljen dostop za študente in zaposlene Univerze na Primorskem.

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  Dostopnost: Dostop je mogoč iz prostorov Univerze na Primorskem.

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service type icon, opens target in new window
 
 
  Dostopnost: Oddaljen dostop za študente in zaposlene Univerze na Primorskem.

service type icon, opens target in new window
 
 
  Dostopnost: Dostop je mogoč iz prostorov Univerze na Primorskem.


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